Frequently Asked Questions

You can request a booking through our website or by contacting our team. We confirm availability, send a proposal, and secure your date after a deposit is paid. Turnaround details and scope are clearly stated before payment.

Yes. Rescheduling is free up to 72 hours before your session. Cancellations follow our policy: full refund within 48 hours of payment, 50% after pre-production starts, and non-refundable 48 hours before the shoot, as resources are allocated.

Standard delivery is 5–7 business days for photo sets up to 50 images. For larger sets or video edits, we estimate timelines individually. Rush delivery is available with a surcharge and depends on current workload.

By default, we deliver carefully edited JPEGs and videos. RAW files can be licensed upon request for an additional fee, as they represent unfinished work and require context for proper processing.

Our standard license covers web and social media for the client’s brand worldwide in perpetuity. For print, paid ads, or third-party use, extended licensing is available. We will help choose the right license for your distribution.

We deliver via secure cloud links. Your files remain accessible for at least 90 days. We recommend downloading and backing up deliverables. Long-term archiving can be arranged as an add-on service.

Yes. We operate across Canada and internationally. Travel and accommodation are quoted separately. We coordinate logistics and permits to ensure a smooth production.

We require a deposit to reserve your date, with the balance due upon delivery. Invoices include itemized services and taxes. We accept major cards and wire transfers.

Absolutely. Share your brand book, color palette, and references. We align lighting, composition, and post-processing with your identity, and provide test frames for approval when required.